About this role
Deliver high-level customer service to airlines and agents by handling inquiries, managing subscriptions, and maintaining CRM records. Support 24/7 emergency structures and identify process improvement opportunities to meet team targets.
Requires a university degree in business or a related field with 1-3 years of front office experience. Mandatory fluency in English and Japanese is required, along with legal authorization to work in Singapore.
What they're looking for
Customer ServiceCRMMS OfficeQuery ManagementDispute ProcessingInterpersonal CommunicationProblem SolvingTime Management
Frequently asked questions
What does a Customer Service Specialist at IATA do?
Deliver high-level customer service to airlines and agents by handling inquiries, managing subscriptions, and maintaining CRM records. Support 24/7 emergency structures and identify process improvement opportunities to meet team targets. Requires a university degree in business or a related field wi…
What skills does this Customer Service Specialist role need?
Key skills for this role include Customer Service, CRM, MS Office, Query Management, Dispute Processing, Interpersonal Communication.
How much does a Customer Service Specialist at IATA pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Specialist role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Customer Service Specialist role?
You can apply directly on IATA's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.