Security Supervisor

The Security Supervisor assists the Safety & Security Manager in overseeing the daily security operations of the hotel, ensuring the safety and security of guests, Heartists, visitors, and hotel assets while maintaining a safe and secure environment in accordance with hotel policies and Accor standards. Key Responsibilities Supervise the daily operations of the Security team and ensure compliance with hotel security policies and procedures Protect guests, Heartists, visitors, and hotel assets through regular patrols and security monitoring Respond promptly to emergencies, incidents, accidents, and guest concerns, ensuring appropriate follow-up and documentation Investigate security incidents, accidents, and lost & found cases, and prepare accurate reports Coordinate with Front Office, Engineering, and other departments on safety, security, and emergency matters Ensure fire safety equipment, emergency procedures, and first aid facilities are maintained and operational Train, coach, and supervise Security Officers to ensure high performance and service standards Deliver courteous and professional guest service while maintaining a safe environment Perform any other duties assigned by the Safety & Security Manager Requirements Minimum 3–4 years of experience in hotel security operations, with at least 1 year in a supervisory capacity. Good knowledge of hotel security operations, emergency response, and fire safety procedures. Strong leadership, communication, and problem-solving skills. Customer-focused with the ability to remain calm under pressure. Proficient in Microsoft Office; knowledge of hotel security systems is an advantage. Able to work rotating shifts, weekends, and public holidays.