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Service Delivery Manager

IDEMIA

SingaporeFull-timeOn-site

Posted 18 Jun 2026

About this role

The role focuses on maximizing customer satisfaction and business value by ensuring solutions run according to contracts and scalable maintenance. Key duties include defining maintenance strategies, monitoring KPIs, and managing field support engineers. The candidate must be able to understand technical specifications, solution architecture, and client requirements. They should possess the ability to manage critical customer situations and drive resolution action plans.

What they're looking for

Service Delivery ManagementMaintenance StrategyKPI MonitoringBudget ManagementField Support ManagementCrisis ManagementStakeholder CommunicationSolution Architecture

Frequently asked questions

What does a Service Delivery Manager at IDEMIA do?

The role focuses on maximizing customer satisfaction and business value by ensuring solutions run according to contracts and scalable maintenance. Key duties include defining maintenance strategies, monitoring KPIs, and managing field support engineers. The candidate must be able to understand techn…

What skills does this Service Delivery Manager role need?

Key skills for this role include Service Delivery Management, Maintenance Strategy, KPI Monitoring, Budget Management, Field Support Management, Crisis Management.

How much does a Service Delivery Manager at IDEMIA pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Service Delivery Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Service Delivery Manager role?

You can apply directly on IDEMIA's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.