Receptionist 接待员

Job Summary You will provide excellent front-desk support by managing customer interactions, appointment bookings, and administrative tasks to ensure smooth daily operations and high customer satisfaction. Responsibilities Perform receptionist duties including greeting customers and managing front-desk operations to create a welcoming environment Enter and update customer information accurately using Customer Relationship Management (CRM) systems to maintain data integrity Organize and maintain proper documentation and filing systems to support efficient office operations Manage incoming and outgoing phone calls, redirect calls to appropriate departments, and record messages clearly when necessary Book, confirm, and manage customer appointments via phone and SMS to optimize scheduling efficiency Respond promptly and professionally to customer enquiries to deliver excellent service and support Guide and train new staff members to enhance team skills and promote internal growth Preferred competencies and qualifications Experience in retail or telemarketing to support customer engagement and service delivery Basic PC skills to perform administrative and data entry tasks effectively Ability to commit to retail working hours on weekdays (10.45am–9pm) and weekends/public holidays (9.45am–6pm) Cheerful and outgoing personality to foster positive customer interactions Customer-oriented mindset to ensure satisfaction and loyalty Other Information Benefits Attractive salary scheme Meal and transport allowance provided Yearly performance bonus Medical benefit scheme Workers’ insurance Long service award Various leave benefits Career progression and development opportunities Comfortable and conducive working environment 工作职责 负责前台接待及一般行政事务。 使用客户关系管理系统（CRM）进行资料录入。 确保文件资料整理完善，并维持良好的档案管理系统。 以专业、有礼的电话礼仪接听及处理来电。 通过电话及／或短信（SMS）为客户预约及确认预约时间。 负责接听及拨打电话，转接来电至相关部门，并在需要时记录留言。 解答客户咨询，提供优质客户服务。 管理客户预约安排。 为客户提供卓越的服务体验。 指导及培训新员工，促进团队内部成长与发展。 任职要求 具备零售业或电话营销（Telemarketing）相关经验者优先考虑。 能配合零售业工作时间，包括：平日：上午 10:45 至晚上 9:00周末及公共假期：上午 9:45 至下午 6:00 性格开朗、积极主动，待人亲切。 具备良好的客户服务意识，以客户为中心。 具备基本电脑操作能力。 员工福利 具竞争力的薪资待遇。 提供餐饮津贴及交通津贴。 年度绩效奖金。 医疗福利计划。 员工保险保障。 长期服务奖励。 多元化假期福利。 良好的职业发展及晋升机会。 舒适、友善且良好的工作环境。