Clinic Experience & Operations Executive

Job Description: Clinic Experience & Operations Executive Position Summary The Clinic Experience & Operations Executive ensures that clients have a smooth, private and welcoming experience when they visit Reiwa Health. This role supports front-desk operations, payments, room readiness, clinic upkeep, stock and daily administrative coordination. You will work closely with the clinical team and remote coordinator to ensure clients receive clear follow-up and no operational details are missed. This is not a medical advisory role. Clinical, sensitive or unclear matters must be escalated to the relevant practitioner. Key Responsibilities 1. Client Experience & Front Desk Welcome and assist clients with check-in, appointments, payments and basic enquiries. Keep the waiting experience calm, discreet and well managed. Support bookings, rescheduling, rebooking and follow-up handovers. 2. Clinic Operations Prepare and reset consultation, counselling and physiotherapy rooms. Complete daily opening and closing duties. Maintain a clean, organised, barefoot-friendly and client-ready clinic environment. 3. Stock, Records & Maintenance Monitor supplies, expiry dates, low-stock items and clinic inventory. Maintain accurate client, payment and operational records. Flag maintenance, equipment or supply issues early and follow through on required action. 4. Service Improvement & Coordination Identify recurring client questions, delays or service gaps. Work with clinical team on client handovers and pending follow-up. Suggest practical improvements to clinic flow, client comfort and daily operations. Escalate medical, sensitive, unclear or non-standard matters promptly. Requirements Minimum 3 years’ experience in customer service, clinic operations, healthcare administration, hospitality or premium service. Experience in a clinic, wellness, therapy, physiotherapy or specialist healthcare setting is preferred. Strong spoken and written English. Warm, discreet and professional with clients who may feel anxious or embarrassed. Organised, detail-oriented and reliable with follow-up. Comfortable using booking systems, CRM systems, payment systems and spreadsheets. Able to work independently, maintain confidentiality and know when to escalate. Working Conditions Full-time, on-site role at Reiwa Health, Singapore. Requires standing, room preparation, stock handling and active movement throughout the day.