Head Of Customer Service

About Us We are a Layer 1 blockchain company with active operations across the United States, Singapore, and Dubai. We run an ongoing digital currency project serving the US market, alongside a new and expanding engagement in the UAE. As we grow our technology footprint and commercial presence in Singapore, we are building a dedicated customer service function to support our clients, partners, and end users across all markets. Role Overview We are looking for a driven and people-oriented Head of Customer Service & Support to establish and lead our customer-facing function from the ground up. This is a founding leadership role — you will define the standards, systems, and team that represent our company to clients, users, and partners across Singapore, the US, and Dubai. You will be responsible for the full spectrum of client and user support: from onboarding and day-to-day enquiries, to issue resolution and relationship management across multiple markets. You will also work cross-functionally with our technology, operations, and business development teams to ensure a seamless and consistently high-quality experience for all stakeholders. Key Responsibilities Client & Guest Relations Serve as the primary point of contact for clients and users, handling enquiries, feedback, and escalations with professionalism and care Oversee the full client and user journey from initial onboarding through to ongoing support, ensuring a consistent and positive experience across all touchpoints and geographies Manage time-sensitive support situations with composure, coordinating internally to resolve issues swiftly and minimise client impact Build and maintain strong long-term relationships with key clients, acting as a trusted partner and account liaison Team Building & Leadership Recruit, onboard, and develop a high-performing customer service team to support the company’s growth Define team roles, responsibilities, and workflows to ensure efficient and responsive service …