Apple Mac Support Specialist

Role Summary: The Apple Mac Support Specialist is responsible for providing enterprise-level support, administration, and lifecycle management of macOS devices. The role ensures secure, compliant, and high-performing Apple endpoints using JAMF Pro and Microsoft Intune, while delivering excellent end-user support and operational efficiency. Key Responsibilities: Provide deskside and remote support for macOS, Windows 11, and Apple mobile devices (iPhone/iPad). Troubleshoot hardware, OS, application, and network issues, including VIP user support. Manage Mac device lifecycle (enrollment, deployment, refresh, and decommissioning). Administer JAMF Pro for device management, policy enforcement, and automation. Create and manage configuration profiles, Smart Groups, and compliance policies. Deploy applications, patches, and updates via JAMF and/or Intune. Enforce security and compliance standards (encryption, CIS benchmarks, endpoint hardening). Support integration with enterprise systems (Entra ID, Active Directory, VPN, Wi-Fi, printers). Monitor device health, compliance, and inventory using MDM tools. Develop and maintain SOPs, documentation, and knowledge base articles. Collaborate with IT, security, and network teams to ensure seamless operations. Required Skills & Qualifications: Experience supporting macOS in an enterprise environment. Hands-on expertise in: JAMF Pro (mandatory). Microsoft Intune (preferred). Apple Business Manager (ABM). Knowledge of endpoint management, MDM, and device lifecycle processes. Experience with software deployment, patching, and OS upgrades. Basic scripting knowledge (Bash/Python) preferred. Understanding of enterprise integrations (Entra ID, AD, VPN, networking). Experience: 3–6+ years of experience in Mac support / endpoint management. Experience in enterprise IT environments preferred. JAMF certification is a plus. Key Competencies: Strong troubleshooting and analytical skills. Customer-focused approach with excellent communication skills. Ability to work across teams and manage multiple priorities. Proactive mindset with focus on automation and continuous improvement.