Senior Customer Service Officer

Responsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user experience. Attend and welcome visitors and customers by providing satisfactory customers service Maintain customer records and monitor their appointment To professionally and satisfactorily resolve customer complaints pertaining to products and services To Implement & improve customer retention practices To encourage a positive and cozy environment for the customers Assist in other area, if needed from time to time Qualifications & Requirements Customer service enthusiast Prior experience in the customer service field Professional looking and well-groomed to the standards set Proficient communication skills Customer Service oriented and passionate about serving customers Ability to stay calm in any given situation Possess some degree of digital literacy Prior experience in the beauty line would be a plus