IT Application Executive

Job Description Process good attitude and pleasant personality. Providing L1 and L2 support to user by performing incident management.Provide technical support & troubleshooting for applications and hardware. Collaborate and support the internal development teams for release preparation, test and development machine allocation and maintenance. Provide user application systems product knowledge of functions, features from time to time including training and assistance. Maintaining and updating technical documents and procedures. Demonstrated ability to work effectively in a team environment. Create & update customer's information. Innovation and analytical skills to generate viable option and develop solutions to diverse workplace issues and take responsibility for outcomes. Work closely and collaborate with infrastructure team to ensure the applications and services are in tip top condition. Performs other duties as required or requested. Requirements Diploma or Bachelor’s degree in IT, Computer Science, or a related field. 1-3 years of experience in application support or a related role. Strong problem-solving and analytical skills. Knowledge of databases (SQL), APIs, and system integrations is an advantage. Familiarity with ITIL practices and ticketing systems. Positive attitude, strong problem-solving, teamwork, communication, and adaptability. Ability to work independently and within a team. Basic programming knowledge (Java, Python, or similar) is a plus. Experience with Healthcare LIS applications or ITIL knowledge is a plus. Fresh graduates will also be considered.