Onsite Labs Business Development Manager

Develop and execute strategies to promote Bureau Veritas Onsite Laboratory services  Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for Bureau Veritas’s Onsite Lab products/services.  Gather the “voice of the customer” and leverage personal experience to define sector requirements and unmet wants and to shape our value proposition and service offering to the customer.  Manage significant account relationships and ensure consistent delivery of our service to meet customer expectations. This will include a list of specific clients for which this person will be solely responsible.  Develops clear and effective written proposals/quotations for current and prospective customers.  Develop a schedule for proactive engagement with customers on their list of clients.  Develop potential clients through active participation in new account identification and regular account reviews.  Expedites the resolution of client problems and complaints.  Represent Bureau Veritas Laboratories by being an ambassador of the brand at conferences, workshops, trade association meetings and other industry networking events.  Act as a key liaison between the client, the laboratory, and senior Bureau Veritas management.  Provide consultation, recommendations, and technical assistance to clients, with support from Scientific Services.  Identify trends in customer satisfaction or dissatisfaction.  Actively participate in all Sales meetings.  Timely transfer of all related Sales activity into CRM system.