Senior Desktop Support Engineer

Desktop Support Engineer Role Summary Provide onsite end-user IT support, ensuring smooth operation of desktops, laptops, printers, mobile devices, and enterprise applications. Deliver timely incident resolution, hardware/software support, and vendor coordination while maintaining SLA compliance. Key Responsibilities Provide onsite desktop support, troubleshooting, and incident resolution. Install, configure, and support desktops, laptops, printers, scanners, iPads, and peripherals. Support Windows OS, Microsoft Office, enterprise applications, and software deployment. Perform user administration, AD, Group Policy, and hardware/software troubleshooting. Handle Move, Add & Change (MAC) requests and basic network troubleshooting. Coordinate with third-party vendors for issue resolution and maintenance. Support BCP activities and participate in after-hours standby rotation. Maintain IT documentation and ensure timely escalation of critical issues. Mandatory Requirements Minimum 4 years of Desktop Support / End User Computing (EUC) experience. Strong hands-on experience with Windows OS, Microsoft Office, Active Directory (AD), Group Policy, and hardware/software troubleshooting. Experience supporting desktops, laptops, printers, scanners, iPads, and software installation/deployment. Knowledge of basic networking (DNS, Telnet, Tracert, Proxy, McAfee). Experience in vendor coordination, incident management, MAC (Move/Add/Change), and BCP support. Good communication and customer support skills.