Team Lead

Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures. Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary. Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant. Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management. Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders. Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed. Act as a deputy in the absence of the manager, effectively overseeing operations. Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations. Adhere to company’s standard operating procedures Perform any other ad-hoc duties and responsibilities as assigned.