IT Operations & Administrative Assistant

IT Operations & Administrative Assistant Responsibilities: Provide operational and administrative support to ensure smooth day-to-day operations Perform routine monitoring to detect any issues Act as point of contact for enquiries, service requests and incidents Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary Track all incidents to closure within service standards Perform data management and documentation duties to ensure accuracy of records Generate and prepare reports Source for viable vendors and request for quotation Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking Design and implement automation solutions Support ad-hoc duties and projects as assigned Requirements: Candidates must possess at least a diploma Some background in IT will be an added advantage Excellent verbal and written communication skills Meticulous, with excellent record keeping and documentation skills Positive working attitude Willingness and capacity to learn new skills and technology Fresh graduates are welcomed to apply