System Engineer (Windows Server)

A System Engineer (Level 1) is mainly responsible for: - Keeping systems running smoothly - Monitoring and responding to issues - Troubleshooting and resolving incidents - Performing routine maintenance - Escalating complex issues when needed - Supporting changes, patching, and operational improvements - System Operations and Support - Monitor and maintain servers, operating systems, and infrastructure components. - Perform routine health checks and ensure systems are available and performing as expected. - Respond to incidents, troubleshoot issues, and restore services within agreed service levels. - Support production, test, and development environments where required. - Installation, Configuration, and Maintenance - Install, configure, and upgrade hardware, operating systems, middleware, and related software. - Apply patches, fixes, and security updates in line with approved change processes. - Maintain system configurations and ensure they are aligned with operational standards. - Incident and Problem Management - Investigate system alerts, incidents, and recurring issues. - Perform root cause analysis for major or repeated failures. - Work with internal teams, partners, and application owners to resolve technical issues. - Document resolutions and contribute to knowledge sharing. - Change and Release Support - Support planned changes, deployments, and release activities. - Assess technical impact and implementation requirements for infrastructure changes. - Participate in maintenance windows and ensure proper rollback and recovery planning. - Performance and Capacity Management - Track system performance, utilisation, and availability. - Recommend improvements to optimise reliability, capacity, and efficiency. - Support system tuning and resource planning based on usage trends. - Security and Compliance Support - Implement and support security controls for managed systems. - Ensure systems comply with internal policies, baselines, and audit requirements. - Support vulnerability remediation and access control management. - Documentation and Reporting - Maintain up-to-date technical documentation, standard operating procedures, and asset/configuration records. - Prepare operational reports, incident summaries, and service updates as needed. - Ensure handover documentation is complete for support continuity. - Collaboration and Stakeholder Support - Work closely with project managers, application teams, service delivery teams, and clients. - Provide technical input during project implementation and transition to operations. - Escalate risks, issues, and dependencies appropriately. - Continuous Improvement - Identify opportunities to automate routine tasks and improve operational processes. - Suggest enhancements to system stability, monitoring, and support practices. - Participate in service reviews and improvement initiatives. - Typical Deliverables - Depending on the engagement, deliverables may include:- System setup and configuration - Operational support and incident resolution - Patch and upgrade implementation - Monitoring and maintenance reports - Technical documentation and runbooks - Change implementation support - Root cause analysis reports