About this role
Scope and Skill-set • End-to-End Ticket Lifecycle and monitoring relevant metrics • Incident Management Workflow, including appropriate escalation • First Call Resolution and Remote assistance • Users’ IT accounts and access management (e.g. AD and Email account) • Password Resets and Account unlock (including self-service) • Process Change & Service requests Skill-sets • Good communication skills • Knowledge on ITSM processes
What they're looking for
CommunicationMicrosoft ExcelITIL ProcessHardware
About Itcan Pte. Limited
Industry: Information & communications
Frequently asked questions
What does a IT Support Engineer at Itcan Pte. Limited do?
Scope and Skill-set • End-to-End Ticket Lifecycle and monitoring relevant metrics • Incident Management Workflow, including appropriate escalation • First Call Resolution and Remote assistance • Users’ IT accounts and access management (e.g. AD and Email account) • Password Resets and Account unlock…
What skills does this IT Support Engineer role need?
Key skills for this role include Communication, Microsoft Excel, ITIL Process, Hardware.
How much does a IT Support Engineer at Itcan Pte. Limited pay?
This role lists a salary of S$2,800 – S$3,600 per month.
Is this IT Support Engineer role remote, hybrid, or on-site?
The listing is based in D01 Marina, Raffles Place, People's Park, Cecil. Check the posting for remote or hybrid options.
How do I apply for this IT Support Engineer role?
You can apply directly on Itcan Pte. Limited's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.