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Senior Manager Customer Quality Excellence

Itron, Inc.

SingaporeFull-timeHybrid

Posted 26 Jun 2026

About this role

Manage the interface between customers and internal teams regarding quality and reliability issues for smart metering solutions. Ensure structured communication of corrective actions and maintain ISO 9001 compliance for complaint handling. Requires a BS in a technical discipline and over 15 years of experience in Customer Quality or Technical Support. Must have ISO 9001 experience and the ability to translate technical data into customer-facing messaging.

What they're looking for

Customer Quality ManagementISO 9001Corrective Action CoordinationTechnical CommunicationField Quality AnalysisComplaint HandlingHardware/Firmware LifecycleOrganizational Transformation

Frequently asked questions

What does a Senior Manager Customer Quality Excellence at Itron, Inc. do?

Manage the interface between customers and internal teams regarding quality and reliability issues for smart metering solutions. Ensure structured communication of corrective actions and maintain ISO 9001 compliance for complaint handling. Requires a BS in a technical discipline and over 15 years of…

What skills does this Senior Manager Customer Quality Excellence role need?

Key skills for this role include Customer Quality Management, ISO 9001, Corrective Action Coordination, Technical Communication, Field Quality Analysis, Complaint Handling.

How much does a Senior Manager Customer Quality Excellence at Itron, Inc. pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Manager Customer Quality Excellence role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Senior Manager Customer Quality Excellence role?

You can apply directly on Itron, Inc.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.