Business Support Executive (Central | 5 Days | Healthcare Industry)

About the Role We are seeking a proactive, detail-oriented, and highly organized Business Support Executive to provide administrative and operational support to a dynamic Sales team within the medical and healthcare sector. This role is critical in ensuring smooth sales operations, efficient order management, and excellent customer service. The successful candidate will be responsible for handling quotations, purchase orders, tender submissions, sales administration, customer coordination, reporting, and order fulfillment activities. The position supports customers across hospitals, healthcare institutions, and government organizations, making it ideal for individuals who thrive in a fast-paced and deadline-driven environment. Working Location: Bukit Merah, Singapore Working Hours: Monday - Friday, 8:30AM - 5:30PM Key Duties & Responsibilities Sales Administration & Order Management Prepare and process quotations, sales proposals, purchase orders, and tender submissions accurately and within timelines. Manage the end-to-end sales order process, ensuring timely and accurate order fulfilment. Monitor order status and coordinate delivery schedules to meet customer requirements. Liaise closely with Sales, Finance, Procurement, and Logistics teams to ensure smooth execution of customer orders. Follow up on quotations, purchase orders, outstanding orders, and customer enquiries. Provide administrative support to the Sales team and maintain proper sales documentation. Customer Service & Coordination Serve as the primary point of contact for customers on operational and administrative matters. Respond promptly and professionally to customer enquiries and requests. Build and maintain strong customer relationships through excellent service and communication. Coordinate with internal stakeholders to resolve customer issues and ensure customer satisfaction. Tender & Project Support Assist in the preparation and submission of government and institutional tenders. Compile, review, and submit tender documentation in accordance with requirements and deadlines. Support project-related administrative activities and coordinate with the Sales team throughout the tender process. Maintain proper records of tender submissions, contracts, and project documentation. Reporting & Documentation Maintain accurate and up-to-date customer records, sales data, and documentation. Generate sales, operational, and management reports as required. Ensure proper filing of quotations, purchase orders, contracts, tenders, and customer correspondence. Support data analysis and reporting activities to facilitate business performance monitoring. ERP & Operational Support Utilize ERP systems (SAGE preferred) for daily sales administration and operational activities. Maintain accurate transaction records and data integrity within the system. Coordinate inventory-related matters and support order fulfilment processes. Participate in process improvement initiatives to enhance operational efficiency and service quality. Cross-Functional Collaboration Work closely with Sales Representatives to support daily business operations and customer requirements. Coordinate effectively with internal departments to ensure seamless workflow and service delivery. Support ad-hoc administrative and operational duties assigned by management. Requirements Diploma or Degree in Business Administration, Science, Engineering, or related disciplines. Minimum 3 years of experience in Sales Support, Sales Administration, Customer Service, Order Management, Business Administration, or related functions. Proven experience handling Quotations, Purchase Orders (PO), and Order Processing . Experience supporting and coordinating closely with Sales teams. Prior experience in a fast-paced environment is preferred. Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Experience using ERP systems; familiarity with SAGE ERP will be an advantage. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Meticulous with strong attention to detail. Ability to prioritize tasks and work under tight deadlines. Customer-oriented mindset with a positive attitude. Team player with the ability to work independently when required. 📩 Interested? Apply now or message me for a confidential discussion. Only shortlisted candidates will be contacted. Ng Siew Thien JAC Recruitment Pte. Ltd. EA Licence No. 90C3026 | EA Reg. No. R22107842