Service Support Executive (Central | 5 Days | Healthcare / Scientific Equipment)

About the Role Our client is a well-established regional organization serving the science, healthcare, laboratory, and medical sectors across Southeast Asia. With decades of industry experience, the company provides advanced solutions that support research, quality control, diagnostics, pharmaceutical production, and patient care. They are seeking a highly organized and customer-focused Service Support Executive to join their Service Team and support daily service operations. Working Location: Bukit Merah, Singapore Working Hours: Monday - Friday, 8:30AM - 5:30PM Key Duties & Responsibilities As a Service Support Executive, you will play a key role in ensuring the smooth coordination of service activities and delivering excellent support to both internal and external stakeholders. Key responsibilities include: Prepare service quotations, contracts, and related documentation Coordinate preventive maintenance schedules and service appointments Manage service requests and breakdown calls efficiently Follow up on service jobs to ensure timely completion and customer satisfaction Maintain accurate service records, databases, and operational reports Liaise with customers, service engineers, vendors, and principals on service-related matters Support spare parts ordering, inventory monitoring, and warranty administration Prepare reports and documentation using Microsoft Office applications Assist with service operations through SAP, SAGE, or other ERP systems Work closely with internal teams to achieve operational goals and service excellence Requirements Diploma in Business, Science, Engineering, or a related discipline Minimum 3 years of experience in service coordination, customer support, administration, or business operations Experience in the scientific, laboratory, medical equipment, healthcare, or consumables industry will be an added advantage Strong communication skills with good spoken and written English Proficient in Microsoft Word, Excel, and PowerPoint Meticulous, organized, and detail-oriented Familiarity with SAP, SAGE, or other ERP systems will be advantageous Positive attitude with a willingness to learn and grow Able to work independently and collaboratively within a team environment 📩 Interested? Apply now or message me for a confidential discussion. Only shortlisted candidates will be contacted. Ng Siew Thien JAC Recruitment Pte. Ltd. EA Licence No. 90C3026 | EA Reg. No. R22107842