Assistant IT Executive (Application Support)

Assistant IT Executive (Application Support) A well-established insurance company is seeking a motivated and detail-oriented Assistant IT Executive (Application Support) to join their team. This role offers an excellent opportunity to gain exposure to enterprise applications while supporting daily business operations in a collaborative environment. Key Responsibilities Application & System Support Act as the primary or secondary IT contact for assigned business applications Provide day-to-day application support to ensure smooth operations Monitor system performance and ensure data accuracy across platforms User Support & Incident Management Respond to user queries and troubleshoot application-related issues Log, track, and resolve incidents in accordance with IT procedures Collaborate with internal teams and external vendors to resolve technical issues promptly UAT & Change Support Support User Acceptance Testing (UAT) for system enhancements and fixes Assist in validating system changes and confirming resolution with users Ensure proper documentation and closure of incidents Operational & Coordination Duties Support daily IT operational tasks and system maintenance Provide timely updates to users on issue status and resolutions Follow IT policies, escalation procedures, and documentation standards Requirements Diploma or Degree in Information Technology or related discipline At least 1 year of relevant IT support / application support experience (fresh graduates with relevant exposure are welcome) Hands-on experience with ITSM tools or ticketing systems (e.g. Jira) Basic knowledge of databases (e.g. SQL), networking, and IT infrastructure Familiarity with Microsoft Office 365 and collaboration tools Strong communication and interpersonal skills Able to multitask and work effectively in a team environment Preferred Skills (Good to Have) Exposure to enterprise or financial systems Basic scripting or coding knowledge Understanding of business processes and data flows Additional Information Candidates should be open to learning new systems and technologies Willingness to pursue professional certification in General Insurance (CGI) will be advantageous (sponsorship provided subject to terms) Why Apply? Opportunity to work in a stable and well-established organisation Structured training and knowledge transfer provided Exposure to business-critical systems and stakeholder engagement If you’re looking to grow your career in IT application support within a dynamic environment, we encourage you to apply. Jaspreet Kaur Sran (R22109724) JAC Recruitment Pte. Ltd. (90C3026) #LI-JACSG