Postnatal Spa Centre Manager

Key Responsibilities Oversee the daily operations and overall management of the Postnatal Spa Centre. Lead, coordinate and supervise postnatal therapists, customer service staff and administrative personnel. Ensure the centre maintains a clean, safe and welcoming environment in compliance with company standards and regulatory requirements. Monitor the implementation of Standard Operating Procedures (SOPs) and continuously improve operational processes. Welcome and assist new mothers and their families, ensuring a smooth and comfortable postnatal experience. Build strong relationships with residents and promptly address customer enquiries, feedback and service recovery. Handle customer complaints professionally and implement appropriate solutions in a timely manner. Plan staff rosters, manage manpower allocation and support recruitment when required. Train, coach and monitor staff performance to maintain high service standards. Conduct regular performance reviews and foster a positive, collaborative and professional working culture. Drive continuous service improvement initiatives to enhance customer satisfaction. Support marketing campaigns, centre open houses and customer tours. Work closely with management to achieve operational objectives and Key Performance Indicators (KPIs). Requirements Minimum 2 years of experience in a postnatal care centre, confinement centre, wellness, hospitality, healthcare or customer service environment. Strong leadership, communication and interpersonal skills. Excellent customer service mindset with the ability to resolve customer concerns professionally. Ability to work independently, prioritise tasks and manage multiple responsibilities. Proficient in Microsoft Office. Interested candidates who wish to apply for the advertised position, please send in your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.