Bmc Helix Administrator (Ref 26500)

Responsibilities • Configure monitoring tools and event management systems. • Manage event correlation and automated ticket creation. • Maintain integrations between ITOM and ITSM systems. • Manage monitoring thresholds and alerts. • Perform performance optimisation of monitoring tools. • Configure workflows, forms, service catalog, dashboards and reports. • Perform system upgrades, patches and performance tuning. • Manage integrations with identity services and external systems. • Support incident, change, problem and request modules. • Administer, configure, and maintain BMC Helix ITSM modules (Incident, Change, Problem, Service Request, CMDB). • Manage user administration, roles, permissions, and workflow configurations. • Perform system monitoring, health checks, and troubleshooting. • Support customizations, forms, catalogs, rules, notifications, and automation. • Oversee integrations with external tools (AD, monitoring, CMDB, API-based apps). • Manage Helix upgrades, patches, testing, and environment validation. • Create and maintain documentation, SOPs, and configuration guides. • Work with ITSM teams to improve process effectiveness and platform stability. • Administer and support BMC Helix ITOM modules (Monitoring, Event Management, CMDB Sync, Discovery). • Configure event rules, policies, dashboards, and automation workflows. • Manage integrations with monitoring tools, cloud platforms, network devices, and applications. • Maintain Discovery scanners, patterns, schedules, and data quality. • Analyze alerts, reduce noise, tune thresholds, and enhance correlation rules. • Perform system updates, patches, and health checks. • Troubleshoot ITOM issues and provide Level 2/3 support. • Ensure alignment with ITIL processes (Incident, Problem, Change). • Prepare operational reports, documentation, and SOPs. Requirements • 5+ years relevant experience • Experience with BMC Helix ITSM Suite administration Licence no: 12C6060