Responsibilities • Manage end-to-end resource planning, capacity management, and workforce forecasting across programme workstreams. • Coordinate resource demand submissions, backfills, onboarding, offboarding, and staffing activities. • Facilitate resource governance processes and ensure compliance with approved staffing and demand management procedures. • Partner with delivery leads to identify upcoming workforce requirements, resource risks, dependencies, and capacity gaps. • Maintain workforce trackers, demand pipelines, resource plans, staffing dashboards, and project reporting artefacts. • Support financial assessments, resource forecasting, and workforce reporting to facilitate resource decision-making. • Prepare programme reports, metrics, presentations, and executive materials for leadership meetings and governance forums. • Coordinate and manage programme meetings, including leadership forums, team lead meetings, governance reviews, and working group sessions. • Drive meeting governance activities including agenda preparation, action item tracking, decision logging, meeting minutes, and follow-up coordination. • Monitor delivery progress across workstreams and support tracking of key milestones, risks, issues, dependencies, and action plans. • Work closely with delivery managers and workstream leads to ensure timely follow-up and closure of project deliverables and commitments. • Act as the primary coordination point between project teams, HR, recruitment, resource management teams, and delivery stakeholders for approved staffing requirements. • Drive continuous improvement initiatives to enhance resource management processes, reporting, governance, and workforce visibility. Requirements • Degree / Diploma in Business Studies or related • Experience in PMO, workforce planning, resource management, programme operations, project coordination, or related functions. • Experience supporting large-scale technology, healthcare, digital, or transformation programmes. • Good communication and coordination skills with the ability to work effectively across delivery teams and support functions. • Experience in meeting governance, action tracking, project reporting, and executive communications. • Proficiency in Excel and PowerPoint with the ability to analyse data and prepare reports and presentations. • Experience in resource planning, capacity management, demand tracking, workforce reporting, and project governance. • Experience with Power BI, SharePoint, Power Automate, or other reporting and collaboration tools is advantageous. Licence no: 12C6060