Service Engineer / Technician

About Company: Our client is a technology service provider to the microelectronics industry which head office is located in Singapore for regional operations. Job Description: - Provide technical support and troubleshooting for equipment and applications - Addressing customer inquiries and resolving issues promptly - Collaborate with partners to enhance applications and equipment based on client needs - Act as a liaison between clients and partners, ensuring customer requirements are met - Generate regular reports on equipment performance, spare parts usage and customer feedback for management review - Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations - Facilitate effective communication with customers - Other ad hoc duties as assigned by the company Job Requirements: - Bachelor’s degree or Diploma in Mechanical/Electrical Engineering - At least 1 - 2 years of relevant experience - Working experience in semiconductor tools and equipment - Strong verbal and written communication skills to effectively convey technical information - Excellent problem-solving ability to address technical challenges - Strong focus in providing customer-oriented service - Willing to work in the cleanroom environment (with jumpsuit provided) - Wiling to travel to Malaysia for training purposes, about 2 to 4 times/year Compensation: - Work location: Tampines - Working hours: 12 Hours of Rotating Shift (including Weekends and Public Holidays) - Day Shift: 9:30am to 9:30pm - Night Shift: 9pm to 9am - Night Shift Allowance: $30/night - Other Monthly Allowances (if applicable, for example Engineer Hardship Allowance up to $720/month, etc.) - Performance bonus