Workplace Ambassador

Overall Role • Enhance the employee experience by providing hospitable and warm customer service • Assist Facilities Management in the delivery of soft services • To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management • Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members • Be the voice of the users by listening and providing for their requests • Be a supporter of change and spokesperson for agile workplace concepts Duties & responsibilities • Primary focus to handle enquiries on all corporate services matters • Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services • Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience • Need to be culturally sensitive and perform work ethically and with integrity • Good knowledge of the office surrounding amenities • Responds to requests for information, service, and assistance in a timely manner • Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams • Upkeep and update the list of vendors and contacts • Assist in collation for all team monthly reporting • Arrange vendor meetings and prepare the minutes of meetings • Assist with any other duties as assigned by the reporting Manager for any operational or business needs • Manage vendor invoices that include coding and tracking of payment • Respond to ‘fix me’ stickers and close the feedback loop Key Competencies • Able to multitask and resolve multiple requests simultaneously • Adequate interpersonal skills to manage diverse range of service providers and Client representatives • Good people skills and ability to interact with a wide range of client users and demands • PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions • Demonstrated experience with continuous improvement initiative • Good communicator, confident, friendly, engaging • Able to relate to different stakeholders of the organisation • “Customer first” mind set Key Measurables (KPIs) • Workplace Pride • Workplace Productivity • Employment Agreement • Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client Behavioural Competencies LEADERSHIP • Work towards objectives unsupervised • Be willing to assist and mentor colleagues • Taking ownership of any workspace-related issues on floor(s) allocated PERSONAL EFFECTIVENESS • Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace • Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc) • Contributes via regular feedback, to the overall performance of the delivery team DECISION MAKING • Be able to make difficult decisions and resolve problems or improve operations. • Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client RELATIONSHIP BUILDING • Promote open, constructive, and collaborative relations with team members and clients. • Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client. COMMUNICATION • Listens effectively and communicate through actions and example. Has good written and oral communication skills