About this role
Manage high-impact incidents and the problem management lifecycle to ensure operational stability and performance of production application flows. Coordinate with stakeholders and technical teams to drive resolutions and implement long-term corrective actions.
Requires a bachelor's degree in a technical field and at least 2 years of experience troubleshooting IT services in high-transaction environments. Proficiency in ITIL practices and tools like ServiceNow and Jira is essential.
What they're looking for
Incident ManagementProblem ManagementITIL FrameworkRoot Cause AnalysisServiceNowJiraConfluenceTechnical Communication
Frequently asked questions
What does a Technology Support II, Major Incident & Problem Management Associate at JPMorgan Chase & Co. do?
Manage high-impact incidents and the problem management lifecycle to ensure operational stability and performance of production application flows. Coordinate with stakeholders and technical teams to drive resolutions and implement long-term corrective actions. Requires a bachelor's degree in a techn…
What skills does this Technology Support II, Major Incident & Problem Management Associate role need?
Key skills for this role include Incident Management, Problem Management, ITIL Framework, Root Cause Analysis, ServiceNow, Jira.
How much does a Technology Support II, Major Incident & Problem Management Associate at JPMorgan Chase & Co. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technology Support II, Major Incident & Problem Management Associate role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Technology Support II, Major Incident & Problem Management Associate role?
You can apply directly on JPMorgan Chase & Co.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.