Manager / Assistant Manager

Manager/Assistant Manager Job Description Service To ensure guest needs/expectations are met or exceeded by providing efficient and professional service To lead by example, by demonstrating exemplary professionalism To resolve any and all potential service failure issues To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld Management To maintain high standards in Customer Service through direct supervision To develop individual staff Performance Standard by planning and implementation of in-house training and development programmes To ensure that the restaurant operates in compliance with the Company’s Policies/Regulation and Standard Operational Procedures, as well as local authorities’ and the NEA regulations To enforce discipline and ensure proper conduct of all staff To create and maintain a high level of morale amongst staff To monitor and control labour through effective manpower scheduling and monitoring of staff leave To ensure strict adherence to receiving, checking and storage of inventory To handle all restaurant administrative duties and ensure timely submission of documents to Headquarters Responsibilities Sales and Finance Be responsible for financial performance of Outlet, including its profit & loss, and implement appropriate cost control/monitoring measures To maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority To ensure security of all cash & gift vouchers, approval of cash claims and maintaining of accurate records To ensure accuracy of all sales takings, including timely cash banked in, credit card payments etc Job Requirements Minimum of 5 years management experience in Food & Beverage industry Possess sound leadership qualities and ability to manage service staff Possess competence in IT skills with Microsoft Office applications (Excel, Word and Powerpoint) Possess excellent communication & interpersonal skills; able to build lasting relationships with guests Possess good organizational and management skills; able to lead and inspire staff Working Location Restaurant Outlets Salary Negotiable