Clinic Manager

We are seeking a results-driven and proactive Clinic Manager to oversee the daily operations and performance of our clinic. The ideal candidate will play a key role in growing clinic performance, building a high-performing team, and ensuring exceptional patient experience, including effective handling of patient feedback and service recovery. Key Responsibilities Clinic Performance & Growth Monitor and analyze clinic performance metrics, including patient visits, conversion rates, revenue, and service utilization. Develop and implement strategies to increase patient numbers and drive clinic growth. Track and review weekly and monthly clinic statistics to identify improvement opportunities. Work closely with management to achieve clinic performance targets and operational KPIs. Identify operational gaps and implement improvements to enhance clinic efficiency and productivity. Team Leadership & Development Lead, motivate, and develop the clinic team to achieve performance goals and deliver excellent service. Conduct regular performance reviews, coaching, and team development sessions. Manage staff schedules, attendance, and productivity to ensure optimal clinic operations. Foster a positive, collaborative, and high-performance team culture. Clinic Operations Oversee daily clinic workflows including appointment scheduling, patient flow management, and facility maintenance. Ensure efficient clinic operations to minimize patient waiting time and maximize service delivery. Monitor and maintain clinic supplies, equipment, and inventory levels. Manage billing processes and clinic financial administration. Ensure compliance with healthcare regulations, safety protocols, and quality standards. Maintain accurate documentation, reports, and operational procedures. Customer Service & Patient Experience Maintain a high standard of customer service and patient care throughout the clinic. Monitor patient feedback and continuously improve the overall patient journey. Professionally handle patient feedback, complaints, and service recovery situations to restore patient trust and satisfaction. Implement service improvements to enhance patient retention and long-term engagement. Requirements Minimum 4–5 years of experience in operations or clinic management, preferably in the healthcare industry. Diploma in Healthcare Administration, Business Administration, or a related field. Strong ability to analyze clinic statistics and drive business performance. Proven experience in team leadership and staff development. Strong customer service mindset with experience in complaint handling and service recovery. Excellent communication, problem-solving, and organizational skills. Ability to work in a fast-paced healthcare environment. Willingness to support neighbouring clinics through cross-deployment when required. Able to work shifts, including weekends and evenings when required.