Customer Service Manager

Responsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides feedback on the efficiency of the operations and customer service process Qualifications & Requirements Diploma or Bachelor’s Degree in relevant fields Professional looking and well-groomed to the standards set Proficient in customer service and communication skills Ability to stay calm in any given situation Possess digital literacy 1-2 years of relevant customer service experience will be a plus Prior experience in the beauty line preferred