Supervisor, Operations

ROLE OVERVIEW: The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams. KEY RESPONSIBILITIES: Task Management Oversee completion of operational tasks and ensure proper handover procedures. Actively participate in tasks when required to support team performance. Monitor daily workflows to maintain efficiency and timeliness. Manpower Management Ensure accountability of staff during assigned shifts. Conduct training and onboarding for new staff members. Lead shift debriefs to review performance and address issues. Housekeeping & Facility Standards Ensure all items are returned to storage after use. Oversee clearing of used linens and maintenance of cleanliness. Share handover photos in the designated group chat for documentation. Step in to assist with housekeeping tasks when necessary. Quality Control Ensure operational processes meet established QC standards. Identify and resolve gaps in service delivery. Personally verify and support QC checks on-site. Coordination & Communication Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues. Provide timely updates and escalate concerns when necessary. Administrative Support Assist in salary pay-out processes. Handle ad-hoc assignments as directed by management. Performance Metrics (KPIs) Area Key Metrics Task Management - 100% completion of assigned tasks within shift - Accuracy of handovers Manpower - Staff punctuality and attendance rate - Training completion for new hires - Quality of shift debriefs Housekeeping - Storage compliance (all items returned) - Linen clearance turnaround time - Accuracy of photo documentation Quality Control - QC compliance rate (e.g., % of tasks meeting standards) - Number of issues resol…