Customer Service Executive

Duties and Responsibilities includes: Able to commit on weekends and public holidays Maintain excellent guest services through standardized operations Support operations with staff movement - rostering, leave managment, etc Assist with schedule/reschedule of appointment for guests Managing guests expectations and attend to enquiries; Promote & sell products and encourage pre-booking of future appointments; Recommend various services to ease cross-service booking; Confirm appointments daily to ensure services slots are filled; Informing team members of daily schedules and/or any adjustments; Resolving guests feedback and complaints Supporting Service staff when required; Responsibility for accuracy in opening and closing of daily POS sales Support and manage Inventory and ensure processes (paperwork) is maintained Maintain complete tidiness and cleanliness of the salon Upkeep prime maintenance of hair equipment Assist with other duties within the Salon scope of work when required