Senior Customer Service Officer

What is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges. Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia. Our brands : Bada Hair (Previously known as Leekaja Beauty Salon) Walking on Sunshine You Are My Sunshine Ministry of Scalp Therapy F&B Brands We are hiring additional Customer Service Officers. He or she will be addressing the needs of all customers and ensures an exceptional guest experience. If you're passionate and has a background in customer service, apply now! Be part of our growing Family! ROLE OVERVIEW : - Communicate with customers, understand their needs and attend to their queries - Handle and resolve customers’ feedbacks and concerns - Ensure a wonderful salon experience for our customers to increase customer retention - Handling phone enquiries with etiquette - Serving light refreshments to customers and attending to their needs - Schedule customers’ appointments and other ad-hoc duties as assigned - Gather customer satisfaction levels and feedback on customer services for continuous improvement - Provide feedback and ideas to improve operations and enhance customer experience - Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions WHAT WE ARE LOOKING FOR : - Well-groomed and maintain a professional self that suits our salon image. - Good and precise communication skills - Service oriented and passionate about serving customers - Prior experience in the beauty line would be advantageous - Prefer can start immediately WHAT TO EXPECT : - Training is provided - Opportunity for career progression - Staff Discounts - Birthday Vouchers - Annual Leave, Marriage and Compassionate leaves - Good performance annual increment