Store Manager

Key Responsibilities: Business Performance & Development Drive sales performance and profitability by setting and achieving store sales targets Monitor and analyse business performance, identify anomalies and propose action plans to retail manager Assign clear targets to each team member and monitor regularly Provide weekly reports; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM Build network and understanding of store environment, monitor competitors in order to identify potential opportunities Anticipate business changes and assess risks and opportunities Client Experience Support team in building and strengthening relationships with clients Drive local clients network growth and increase their loyalty Ensure qualitative monitoring and updating of client information Active involvement in all store events Facilitate solutions to client needs/issues Spread a service centric mindset in the team Be proactive outside the store by increasing customer flow and developing local network Team Management & Development Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and commitment to luxury service. Provide ongoing coaching, training, and performance management to support the store team’s growth and success Identify individual and team training needs with the retail manager Conduct regular one-on-one performance reviews to enhance team members’ individual and collective effectiveness. Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team Be the voice of Kenzo communicating vision, targets and initiatives Responsible for recruiting and developing a network outside of the store environment Store Operations & Management Oversee day-to-day operations of the store, ensuring smooth and efficient functioning Coordinate the scheduling of inventories and cycle counts with store(s) Ensure product replenishment and manage physical inventory of merchandise Ensure product integrity through strict adherence to AS&Q guidelines Maintain visual display of products in accordance with VM standards Ensure store functional maintenance and appropriate levels of products on the salesfloor, in line with Corporate policies, procedures and business needs Ensure compliance with company policies and procedures, as well as local laws and regulations Oversee cash handling procedures and point of sale operations, ensuring accuracy and security Prevent, minimize and reduce risk of stock loss or theft occurrence at all times Be vigilant about store security and loss prevention