Customer Service Officer

Responsibilities : Communicate with customers, understand their needs and attend to their queries Handle and resolve customers’ feedbacks and concerns Ensure a wonderful salon experience for our customers to increase customer retention Handling phone enquiries with etiquette Serving light refreshments to customers and attending to their needs Schedule customers’ appointments and other ad-hoc duties as assigned Gather customer satisfaction levels and feedback on customer services for continuous improvement Provide feedback and ideas to improve operations and enhance customer experience Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions Qualifications & Requirements : Well-groomed and maintain a professional self that suits our salon image Good and precise communication skills Service oriented and passionate about serving customers Prior experience in the beauty line would be advantageous