Full Time Front Of House / Service Crew

Overall Job Objectives: We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction. Core Responsibilities: Host and greet guests in a warm and friendly manner. Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate. Provide a high standard of service through attentive and engaging guest interaction. Adhere to all operational procedures and suggest improvements for service efficiency. Maintain proper grooming and represent the brand professionally. Understand and operate POS/ordering systems to ensure smooth service. Address guest concerns promptly and escalate issues to the immediate superior for quick resolution. Assist the Outlet In-Charge in promoting specific menu items or services. Job Specifications: No prior experience required — fresh entrants are welcome to apply! With Good communication skills Able to work independently and demonstrate positive energy. Friendly, outgoing, and dedicated to delivering outstanding customer service. Flexibility to work shifts, including weekends and public holidays, based on business needs. Key Deliverables: Greet and host guests warmly while ensuring exceptional customer service and satisfaction. Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them. Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively. Escalate guest issues to superiors promptly and suggest service improvements where possible. Represent the brand with professional grooming and positive interaction. Benefits of the role: Monthly variable sales incentive Annual completion bonus of 1 month salary (For Full-time if applicable) Medical coverage (For Full-time if applicable) Group discount…