Assistant / Outlet Manager

Job description: Oversee outlet’s daily business operations Lead, assign, schedule, coach, counsel and discipline employees Monitor and control expenses according to allotted budget Contribute operations information and recommendations to strategic plans and reviews Prepare and complete action plans; meet customer-service standards Leading the team members to deliver the highest quality of service to the guests Responsible for the profitability of the outlet and preparing weekly reports for the management Handle escalated complaints and report all issues and complaints to the company Performs outlet-level support functions including customer service, scheduling, day to day operations, cashiering, loss prevention, maintenance and back-office support Make hiring and terminations recommendations to management Conduct weekly meeting with supervisor & team members Required skills and qualifications: At least five or more years of proven success in an operations management role preferrable service line filed Excellent communication skills, ability to communicate in English and Mandarin Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service Knowledge of business process and functions and outstanding leadership skills Ability to work with details and time-sensitive issues Good decision-making skills and response to high pressure situations