National Contract Logistics IT Specialist

Your primary objective is to provide professional warehouse management solutions (WMS) +/or transport management solutions (TMS). You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Job Responsibilities To provide professional responses to warehouse tenders for core + surrounding systems. To understand + analyze our system solutions in order to meet customers’ operational requirements. To study + prepare information systems solution design documents to ensure they can be implemented. To configure our WMS +/ TMS + surrounding applications to align customer requirements with our operations. To deliver logical mapping for interface + report development. To train superusers on configuration techniques + new/existing functionalities. To manage change requests including discussion with customers, new requirements review, reconfiguration, testing, training + go-live support. To provide consultation + support on new implementations/existing projects. Job Requirements At least 5 years of experience in IT support, logistics systems, or warehouse operations. Experience supporting Warehouse Management Systems (WMS) in 3PL environment is preferred. Experience in system implementation, configuration, testing, and user support is an advantage. Familiarity with APIs, EDI, or system integrations is an advantage. Understanding of warehouse operations, inventory management, inbound and outbound processes, and order fulfillment. Strong analytical and problem-solving skills. Proactive mindset with a continuous improvement and ownership mentality. Adaptable and willing to support operational needs outside standard business hours when required.