Food Service Manager

JOB DESCRIPTION 1. Full P&L Ownership Own and manage the full Profit & Loss for the FoodService channel. Monitor revenue, COGS, logistics costs, trade spend,and profitability. Optimize pricing to balance competitiveness and marginobjectives. 2. Distributor Management Monitor distributor performance on a monthly basis(sell-out volumes, distribution points, account gains/losses, stock levels). Conduct regular business reviews (monthly/quarterly)to track KPIs and identify growth opportunities. Define clear annual KPIs (volume targets, pricingstrategy, coverage objectives). Develop distributor capabilities through training(product knowledge, sales tools, dairy applications). 3. Key Account Management Manage and grow strategic accounts (QSR, internationalhotel chains, premium restaurants, coffee chains, bakeries). Build joint business plans to drive volume growth andcategory penetration. Lead negotiations on pricing, promotions (LTOs), menulistings, and contracts. Identify and develop new dairy applicationopportunities (cheese, cream, butter, milk-based solutions). 4. Customer Relationship Management Conduct regular customer visits to strengthenrelationships and identify opportunities. Engage chefs, F&B managers, and procurementthrough consultative selling. Provide product training and technical support (e.g.,cheese applications, cream performance). Participate in industry events, networking sessions,and trade fairs. Ensure high responsiveness and customer satisfaction. 5. Forecasting & Order Management Develop accurate demand forecasts based on trends,seasonality, and market insights. Collaborate closely with supply chain to ensureproduct availability and avoid stock-outs/overstock. Track customer ordering patterns and proactivelyadjust forecasts. 6. Reporting & Performance Tracking Prepare and present weekly, monthly, and quarterlysales reports. Analyze performance vs. budget, prior year, andtargets. Deliver actionable insights and recommendations tomanagement. Main…