QA & Partner Success Manager

Role Overview As our QA & Partner Success Manager, you are the bridge between our technology team and our enterprise trial partners. You will own the quality assurance process — ensuring our legal AI outputs meet the exacting standards of the legal profession — while also managing the pilot partner relationship lifecycle from onboarding through UAT to production adoption. This role is critical for our POV success. Key Responsibilities Design and execute comprehensive QA test plans for the KAG platform: functional testing, regression testing, edge-case legal scenario testing Build and maintain the Legal Benchmark Suite: 500+ trap questions covering citation accuracy, logical consistency, entity integrity, and temporal validity Coordinate UAT (User Acceptance Testing) with 3–6 enterprise trial partners: schedule sessions, collect structured feedback, prioritize bug reports Manage pilot partner onboarding: secure API integration, training materials, user guides, and ongoing support Track and report POV KPIs: NPS, helpfulness score, time savings, WAU (Weekly Active Users), issue resolution rate Conduct daily stand-ups with engineering team to triage pilot issues (target: Prepare milestone review documentation and pilot partner satisfaction reports for Enterprise Singapore Act as the “voice of the customer” in product planning meetings, translating partner feedback into feature requirements Requirements 2+ years experience in QA, customer success, or technical account management Strong analytical skills: ability to design test cases, analyze usage data, and produce actionable reports Excellent communication skills in English (written and verbal); Mandarin is a strong plus Experience with QA tools (Jira, TestRail, or equivalent) Comfort working with APIs (Postman, curl) for basic integration testing Project management skills: ability to coordinate across engineering, product, and external partners Detail-oriented with a systematic approach to documentation Singapore Citizen or Permanent Resident (PR) required Nice-to-Have Experience in legal tech, professional services, or enterprise SaaS Background in customer success management with NPS/CSAT tracking Familiarity with PDPA or data protection compliance