Head Of Childcare Enrolment And Customer Experience

Role Overview The Head of Enrolment & Customer Experience is responsible for driving enrolment growth, managing the full parent journey, and ensuring a consistent, high‑quality customer experience across the group. This role integrates: Enrolment strategy & conversion Marketing direction (with execution support) Parent engagement & retention Requirements ✅ Experience: Minimum 3 years of experience in: Enrolment, admissions, sales, or customer experience Preferably in education, childcare, healthcare, or service industries Experience managing funnels, conversions, or multi‑site operations ✅ Skills & Attributes Strong commercial awareness (understands numbers and trade‑offs) Able to translate marketing activity into actual enrolment outcomes Excellent communication and stakeholder management skills Calm under pressure, especially when handling escalations Structured thinker who focuses on outcomes, not activity Comfortable working in a growing, evolving organisation Salary Range SGD $5,000 – $8,000 per month Why Join Us? Key leadership role in a growing education group Direct impact on growth and customer experience Opportunity to build and shape a core function from the ground up Work closely with founder and leadership team Write resume to hr@learningkidz.com.sg and state your expected salary and earliest start date