Customer Engagement Executive

Full-Time: Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza) Work Days: Monday-Friday: shifts within centre opening hours (10am-10pm) Saturday-Sunday: shifts within centre opening hours (8am-6pm) Able to work shift hours and on weekends (4 weekdays and 1 weekend) 44 hours per week OR Wednesday to Sunday (OFF on Mondays and Tuesdays) For weekdays: no late night shifts Job Responsibilities: Acquire and maintain strong knowledge of the organisation's programmes, services and processes Keep abreast of latest MOE initiatives to stay relevant with customers' needs Actively promote programmes to both prospective and existing customers Attend to customers' needs and enquiries in a prompt and customer-centric manner Build rapport and maintain a positive relationship with all stakeholders Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner Maintain an updated record of customer interactions, including inquiries, feedback and complaints Provide support and assistance to teachers and students whenever required Uphold a strong communication platform between teachers and parents Assist in other adhoc duties as assigned Job Requirements: Minimum qualifications: Diploma Strong proficiency in spoken and written English Proficient with Google Docs, Google Sheets and Microsoft Office Good team player with ability to work with minimal supervision Prior experience in education industry would be advantageous Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s). Only shortlisted candidates will be contacted.