Restaurant Supervisor (Japanese)

Job Summary Ensure smooth daily service operations in a Japanese restaurant by leading and supporting the team, managing supplies, and maintaining high standards of guest service and food hygiene. Responsibilities Execute daily service operations to meet Japanese restaurant standards and ensure guest satisfaction Collaborate with team members to maintain a positive and productive working environment Monitor and manage restaurant supplies to ensure adequate stock levels for smooth operations Train, counsel, and guide junior staff to perform their duties effectively and according to standards Demonstrate comprehensive knowledge of junior service staff roles and responsibilities to support their performance Handle guest verbal complaints promptly and professionally to resolve issues and maintain service quality Apply knowledge of Japanese guest service standards to deliver consistent and authentic dining experiences Follow food hygiene regulations and company quality standards to ensure a safe and clean environment Use basic computer software (Word, Excel, Outlook) to support administrative tasks related to restaurant operations Work efficiently under pressure to maintain service pace and quality during busy periods Apply creativity to manage unexpected situations and maintain smooth service flow Pay close attention to detail to uphold service and quality standards Collaborate effectively within a team to achieve operational goals and deliver excellent guest experiences Required competencies and certifications WSQ Basic Hygiene Certificate Minimum education: ‘O’ Levels Minimum 1 years of experience in Japanese restaurant front-of-house operations or similar role Preferred competencies and qualifications Basic computer skills in Word, Excel, and Outlook Knowledge of Japanese guest service standards Ability to handle guest verbal complaints professionally