Customer Service Executive (Indoor Sales)

· Handle customer enquiries and prepare quotations based on customer requirements. · Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system. · Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery. · Build and maintain strong customer relationships through responsive and professional service. · Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively. · Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements. · Maintain accurate sales and order documentation, ensuring compliance with company procedures. · Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes. · Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role. · Support continuous process improvements and perform other duties as assigned by Management. Highlights and Benefits · Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing · Medical benefits include clinical, specialist, TCM and dental. · Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success. · Free parking · Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth. Required Skills & Experiences · Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage. · Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas). · Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage. · Strong negotiation and coordination skills. · Excellent communication and interpersonal skills. · Good analytical, problem-solving, and decision-making abilities. · Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes. · Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team. · Ability to work and thrive under pressure in fast-paced environment while being able to multi-task