Assistant / Deputy Clinic Manager

Job Summary We are a GP clinic seeking a Assistant / Deputy Clinic Manager to lead daily operations, support clinical and administrative tasks, manage patient feedback, oversee claims and payments, and drive staff training and marketing initiatives across multiple locations. Responsibilities Lead and coordinate daily clinic operations to ensure efficiency and service quality Perform clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and assisting doctors during clinical procedures Manage patient feedback and resolve complaints related to operational and medical services Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims Monitor and follow up on outstanding patient payments to maintain financial accuracy Develop and implement online and offline marketing strategies aligned with company policies and business goals Supervise clinic staff compliance with company policies and procedures, providing actionable feedback to management Manage staff training programs to enhance clinical skills and ensure attendance at relevant courses Model and enforce high standards of service and patient care among clinic staff and doctors Coordinate formal responses to audit requests in collaboration with the Medical Director Execute ad-hoc projects assigned by management to support clinic objectives Travel between Yishun and Boon Keng / Bendemeer clinic locations as required Work shifts including weekends to maintain clinic coverage and service continuity Preferred competencies and qualifications Experience in clinic management or healthcare operations Ability to manage multi-location clinic logistics and staff coordination Skills in marketing strategy development for healthcare services Other Information Shift work including weekends and weekday nights required Travel between Yishun and Boon Keng / Bendemeer areas required