Assistant / Deputy Clinic Manager

Job Summary We are a GP clinic seeking a Deputy Clinic Manager to lead operational excellence, staff supervision, and business development across multiple locations, ensuring high-quality patient care and efficient clinic management. Responsibilities Lead daily clinic operations to maintain seamless service delivery and patient satisfaction Execute core clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and clinical procedure support to ensure operational efficiency Manage patient feedback and resolve complaints related to operational and medical services to enhance patient experience Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims to optimize reimbursement Monitor and follow up on outstanding payments to maintain financial accuracy and cash flow Develop and implement online and offline marketing strategies aligned with company policies to drive business growth Supervise clinic staff adherence to company policies and procedures, providing actionable feedback to management on operational issues Coordinate staff training and proficiency development, including clinical skills enhancement and participation in relevant courses, to uphold professional standards Model and enforce service and care standards among clinic staff and doctors through effective leadership Manage formal responses to audit requests in collaboration with the Medical Director to ensure compliance Execute ad-hoc projects assigned by management to support clinic objectives Travel between Yishun and Boon Keng / Bendemeer clinic locations as required Work shifts including weekends to support clinic operational needs