General Manager, Student Care

Duties & Responsibilities · Oversee the daily operations of Lorna Whiston Student Care centre · Ensure overall safety and well-being of students · Liaise with HQ and parents with regards to student and Centre matters · Mentor, lead and motivate staff in their work · Ensure that programmes and activities are carried out as per set curriculum · Plan for manpower and logistics · Handle parent enquiries, and provide regular updates to parents regarding their children’s well-being and academic matters · Ensure proper documentation and timely submission of applications and withdrawals of enrolment · Handle fees payment and follow up on fees arrears · Maintain updated records of students’ profile and finance matters · Other related duties as assigned by the CEO and Head of Schools Lorna Whiston Brand Ambassador · To serve as a front-line representative to families and the external community, providing the best customer service during a customer’s initial admission and enrolment experience · Act as brand ambassador and present LW’s programmes to prospective parents and students · Know LW programmes’ unique-selling points and continuously learn new features of the various programmes; communicate LW’s ethos and programmes effectively · Build relationships with key partners, affiliates and influencers in the communities locally Qualifications and Experience · At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten · Minimum Bachelor Degree in Education, or in another field with a PGCE · Possess excellent communication skills · Meticulous and able to multi-task