Customer Relations Officer

Qualification: · At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent · At least 2 years’ relevant working experience Job Description: · To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance. · To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor · To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System) · To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI · To receive, process, and follow up events and logistics requests · To perform other ad-hoc duties required