Front Office, Dental

Job Summary Provide front-desk support at a dental clinic by greeting visitors, managing appointments, handling patient communications, and supporting office administration to ensure smooth clinic operations. Responsibilities Greet all visitors promptly and courteously to create a welcoming clinic environment Learn and apply dental clinic procedures and notations accurately to support clinical operations Use telephone etiquette to handle patient and visitor calls professionally and resolve queries and complaints via phone, email, and correspondence Schedule patient appointments efficiently to optimize clinic workflow Participate actively in all scheduled clinic meetings and huddles to stay informed and contribute to team goals Send appointment reminders and respond to patients’ SMS or message replies promptly to reduce no-shows Manage office supplies including dental products, stationery, equipment, and furniture to maintain adequate stock levels Perform ad-hoc administrative duties as assigned to support daily clinic functions Coordinate office services such as cleaning and maintenance by liaising with service providers Receive and dispatch deliveries accurately to ensure timely receipt and distribution of items Assist with mail handling to ensure proper distribution within the clinic Take messages and ensure timely communication to the appropriate staff members Submit dental claims through CHAS, Medisave, and Dental Insurance portals accurately and on time The following are considered core requirements: Organisational skills Attention to detail Exceptional multitasker Excellent communication skills Courteous Strong customer service skills Must be a Team Player