Field Service Engineer

Job Title: Field Service Engineer (FSE) Location: Singapore Report to: SeniorOperations Manager Overview: We have an immediate opening for a Field Service Engineer to join our fast-growing Singapore team to support our expanding business needs. In this role, you will deliver full technical support to sales teams, Contractors, and End-users, ensuring Lutron lighting control systems are installed, commissioned, maintained, and optimized according to company standards. This role is responsible for delivering high-quality field service, troubleshooting technical issues, and supporting customer to ensure reliable systems performance and a positive user experience. Key Responsibilities: Commission, maintain and service Lutron lighting control systems Troubleshoot, diagnose, and rectify system issues at customer job sites Ensure installations follow Lutron standards and specs File complete, accurate site service records Deliver on-site & remote technical support to all stakeholders Answer product and system technical enquiries promptly Escalate complex technical problems to internal teams Support pilots, testbed projects and new product launches Provide customer training and live system demos Collect user feedback to drive product and service upgrades Collaborate cross-functionally to boost overall service quality Qualifications: Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field. Minimum 3–5 years of experience in field service, commissioning, technical support, or related roles. Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies. Proficient in Microsoft Office applications. Willingness to travel on short notice and support regional projects as required.