Client Advisor (Boh Operations) – Luxury Fashion Retail

Key Responsibilities: Stock Management Maintain an organized and well-managed stockroom, ensuring all merchandise and packaging are stored accurately and efficiently. Receive, process, and replenish stock promptly to support smooth daily store operations. Ensure product availability on the sales floor by coordinating timely replenishment, enhancing operational efficiency and the overall client experience. Liaise with the Supply Chain team to fulfil client requests and improve product availability. After-Sales Services Deliver exceptional after-sales support while building strong client relationships through a seamless service experience. Manage client repair requests from submission through completion, providing timely updates and follow-up throughout the repair process. Coordinate with relevant stakeholders to ensure product quality issues are resolved efficiently and in accordance with company standards. Store Operations & Team Support Work closely with the store team by actively participating in daily briefings and contributing to the achievement of store objectives. Support Client Advisors in managing customer traffic and operational activities to deliver an exceptional client experience. Continuously develop in-depth knowledge of the brand's products, services, and heritage. Uphold the company's grooming, service, and behavioural standards while representing the brand with professionalism at all times. Requirements: Previous experience in luxury retail, retail, hospitality, or a customer service-related industry is an advantage. Excellent communication and interpersonal skills with a positive, professional, and approachable demeanour. Passionate about luxury retail, fashion, and delivering exceptional client experiences. Quick learner with the ability to adapt in a fast-paced environment while demonstrating a client-centric mindset and proactive approach. Demonstrates professionalism, curiosity, empathy, and a willingness to continuously learn and grow. Able to work on a rotating retail schedule, including weekends and public holidays. How to Apply: If you're interested in applying for this role, please submit yourdetailed resume in MS Word format to sherting.neo@luxury-careers.com. EA Personnel: R24124899 EA Licence: 22C1376