Fragrance Specialist (Victoria'S Secret)

POSITION SUMMARY Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service. To provide supervision assistance where and when necessary in the Store. To take an active role in maximizing sales – individual vs store sales target. Maintain inventory integrity – minimise stock losses & insure monthly (& daily if necessary) stock counts. KEY AREAS OF RESPONSIBILITIES Lead and own full accountability of store Beauty Sales target (with key focus in Fine Fragrance unit target) alongside Store Manager. Ensure Fragrance retail associates in the store demonstrate and practice high quality of Fine Fragrance selling behaviour. Connect with customers and determine their needs. Ability to identify customers' fragrance profiles, personalities, and preference. Create a luxury experience with brand-specific selling behaviour (including product demonstration). Empower the customers through fragrance matching and fitting, teaching them how to use their VS fragrance. Achieve sales objectives by engaging customers in Fragrance, through cross-selling from Lingerie and recruitment of new customers. Attract new VS Fragrance customers. Express a passion for Fragrances. Inspire customers with expertise on fragrance trends and knowledge. Attend seasonal training seminars and/or digital learning modules.